Seeking trust in fragmented spaces

“Chat apps are hybrid media, with complex and shifting features. As a result, they pose challenges for reporters trying to develop trust with users.”

This past year has brought challenges for news organizations and journalists seeking trust with users online. The fragmentation of online discourse has allowed “for many more ‘truths’ to exist” in different online spaces. To explore these competing claims, journalists and news organization will need to develop trust with users in fragmented spaces.

Since their emergence in 2011, mobile chat applications (e.g., WhatsApp, WeChat, and Line) have gained massive user bases and given enterprising reporters challenges. Occupying a role between public and private communication, chat apps allows for small (e.g., Facebook Messenger or Telegram) or large-scale (e.g., WhatsApp and WeChat) interactions. Some of these apps are encrypted (e.g., Telegram or Signal), thus giving users greater confidence in the accuracy of these conversations, potentially safe from corporate or government surveillance.

Chat apps are hybrid media, with complex and shifting features. As a result, they pose challenges for reporters trying to develop . Amid the ephemeral content (e.g., such as with Snapchat) and rapid interaction on these apps, journalists will continue to seek to sustain interactions over time to establish confidence with sources.

For journalists, questions include: What are the important spaces? How can I get access? How can I maintain the confidence of key people in those spaces? For potential sources and users, questions include: Which news organizations are trustworthy? How do they understand the technology? What should be said online versus in person? While have made use of these apps, this coming year is going to continue to pose challenges for users and media workers searching to trust in those fragmented spaces.

is an assistant professor of journalism studies at the University of Minnesota.

Susie Banikarim   R.I.P. Pivot to Video (2017–2017)

Michelle Garcia   Navigating journalistic transparency

Lucas Graves   From algorithms to institutions

Eric Ulken   The year local publishers get smart(er) about change

Sam Ford   The year of investing in processes

L. Gordon Crovitz   Serving readers over advertisers

Steve Grove   The midterms are an opportunity

Jim Brady   With the people, not just of the people

José Zamora   Revenue-first journalism

Kyle Ellis   Let’s build our way out of this

Paul Ford   Go global

Trushar Barot   The Jio-fication of India

Edward Roussel   Eyes, ears, and brains

Amy Webb   Listen to weak signals

P. Kim Bui   The reckoning is only beginning

Taylor Lorenz   Social and media will split

Kinsey Wilson   Facebook and Google: Help out or pay up

Molly de Aguiar   Good journalism won’t be enough

Doris Truong   Computer vision vs. the Internet vigilantes

Jared Newman   Venture funding and digital news don’t mix

An Xiao Mina   Memes and visuals come to the fore

Matt Thompson   Here come the attention managers

Ariana Tobin   Too tired to tap

Bill Keller   A growing turn to philanthropy

Marie Gilot   No assholes allowed

Rasmus Kleis Nielsen   The Snapchat scenario and the risk of more closed platforms

Miguel Castro   The arrival of the impact producer

Mario García   Storytelling finally adapts to mobile

Renée Kaplan   The year of quiet adjustments (shhh)

Matt Boggie   The intellectual equivalent of the Dead Sea

Carlos Martínez de la Serna   The new journalism commons

Frédéric Filloux   External forces

Mariana Moura Santos   Think local, act global

Kelsey Proud   No, no, no

Matt DeRienzo   A recession, then a collapse

Emily Goligoski   Looking beyond news for inspiration

Jacqui Cheng   Retailers move into content

Marcela Donini and Thiago Herdy   Collaboration is the way forward for Brazilian journalism

Rodney Gibbs   Tech workers turn to journalism

Mira Lowe   The year of the local watchdog

Daniel Trielli   The rich get richer, the poor scramble

Hossein Derakhshan   Television has won

Ernst-Jan Pfauth   Publishing less to give readers more

Pablo Boczkowski   The rise of skeptical reading

Juliette De Maeyer   A responsible press criticism

Carrie Brown-Smith   Transparency finally takes off

Andrew Losowsky   The year of resilience

Yvonne Leow   The rise of video messaging

Sam Sanders   Shine the light on ourselves

Evie Nagy   Pivot to mobile video frustration

Monika Bauerlein   The firehose of falsehood

Pete Brown   Push alerts, personalized

Feli Sánchez   The year for guerrilla user research

Jake Levine   The return to now

Mary Meehan   Real lives are at stake in rural areas

Errin Haines Whack   At the ballot, it’s time to count black women

Craig Newmark   Working together toward sustainable solutions

Nathalie Malinarich   Peak push

Jennifer Choi   Standing up for us and for each other

Ståle Grut   Reclaiming audience interaction from social networks

Alastair Coote   The year of self-improvement

Amie Ferris-Rotman   More female reporters abroad (please)

Alice Antheaume   Are you fluent in AI?

Burt Herman   Things get real

Mandy Velez   texting is lit rn, fam

Jesse Holcomb   Information disorder, coming to a congressional district near you

Alan Soon   The rise of start of psychographic, micro-targeted media

Juleyka Lantigua-Williams   Women of color will reclaim and monetize our time

Niketa Patel   Live journalism comes of age

Joanne Lipman   Journalists inventing revenue streams

Emma Carew Grovum   Newsroom culture becomes a priority

Nicholas Diakopoulos   Fortifying social media from automated inauthenticity

Lanre Akinola   Making noise is not a strategy

Corey Ford   The empire strikes back

Jassim Ahmad   Thriving on change

Andrew Ramsammy   The year ownership mattered

Debra Adams Simmons   And a woman shall lead them

Almar Latour   Conquering calm

Joyce Barnathan   It will be harder to bury the news

Betsy O'Donovan and Melody Kramer   Skepticism and narcissism

Jessica Parker Gilbert   Design connects storytelling and strategy

Cindy Royal   Your journalism curriculum is obsolete

Ray Soto   VR reaches the next level

Brian Lam   Sketchy ethics around product reviews

Jim Moroney   Newspapers have to be good enough for readers to pay for

Damon Krukowski   Reviving the alt-weekly soul

John Keefe   Scooped by AI

Tracie Powell   The muting of underserved voices

Sydette Harry   Listen to your corner and watch for the hook

Laura E. Davis   Writing answers before you know the question

Andrew Haeg   The year journalists become relationship builders

Raju Narisetti   Mirror, mirror on the wall

Imaeyen Ibanga   Longform video leads the way

Heather Bryant   Building the ecosystems for collaboration

Alfred Hermida   Going beyond mobile-first

David Skok   Finding an information-life balance

Alexios Mantzarlis   Moving fake news research out of the lab

Elizabeth Jensen   Show your work

Tanzina Vega   It’s time for media companies to #PassTheMic

Lam Thuy Vo   Breaking free from the tyranny of the loudest

Mary Walter-Brown   Show a little vulnerability

Kawandeep Virdee   Zines had it right all along

Zizi Papacharissi   Women come back

Dannagal G. Young   Stop covering politics as a game

Jarrod Dicker   Honesty in advertising

Michael Kuntz   The only pivot that might work

Nicholas Quah   Stop talking trash about young people

Nikki Usher   The year of The Washington Post

Francesco Marconi   The year of machine-to-machine journalism

Luke O'Neil   The end is already here

Justin Kosslyn   The year journalists become digital security experts

Sally Lehrman   Trust comes first

Will Sommer   The year local media gets conservative

S. Mitra Kalita   The arc of news and audience

Rachel Schallom   Better design helps differentiate opinion and news

Richard J. Tofel   The platforms’ power demands more reporters’ attention

Michelle Ferrier   The year of the great reckoning

Eric Nuzum   Beyond the narrative arc

Raney Aronson-Rath   Transparency is the antidote to fake news

Adam Thomas   Sharing is caring: The year of the mentor

Amy King   Let’s amplify visual voice

Hannah Cassius   The year of the echo-chamber escapists

Caitlin Thompson   Podcasting models mature and diversify

Charo Henríquez   Training is an investment, not an expense

Rick Berke   Value is the watchword

Kristen Muller   The year of the voter

Rubina Madan Fillion   Unlocking the potential of AI

Dan Newman   A return to trust

Caitria O'Neill   The new court of public opinion

Claire Wardle   Disinformation gets worse

Monique Judge   Letting black women tell their own stories

Christopher Meighan   Passive partnership is in the rearview

Sarah Marshall   Loyalty as the key performance indicator

Cory Haik   Suffering from realness, pivoting to impact

Valérie Bélair-Gagnon   Seeking trust in fragmented spaces

Julia Beizer   A longer view on the pivot

Rodney Benson   Better, less read, and less trusted

Felix Salmon   Covering bitcoin while owning bitcoin

Julia B. Chan   Looking for loyalty in all the right places

Ruth Palmer   Risks will grow for news subjects — especially minorities

Joanne McNeil   Gatekeeping the gatekeepers

Kim Fox   Audience teams diversify their approach

Jamie Mottram   From pageviews to t-shirts

Tamar Charney   We get serious about algorithms

Rachel Davis Mersey   AI, with real smarts

Aron Pilhofer   We can’t leave the business to the business side any more

Dheerja Kaur   Fun with subscription products

Sue Schardt   Jump the niche

Cristina Wilson   The year of the Instagram Story

Millie Tran and Stine Bauer Dahlberg   (Hint: It’s about your brand)

Jennifer Coogan   The future is female

Mariano Blejman   News games rule

Vivian Schiller   Pivot to tomorrow

Nushin Rashidian   Publishers seek ad dollar alternatives

Helen Havlak   Keywords, not publishers, power the world’s biggest feeds

C.W. Anderson   The social media apocalypse

Federica Cherubini   The rise of bridge roles in news organizations

Vanessa K. DeLuca   Women’s voices take center stage

Basile Simon   We need better career paths for news nerds

Borja Echevarría   TV goes digital, digital goes TV

Tim Carmody   Watch out for Spotify

Manoush Zomorodi   Self-help as a publishing strategy

Corey Johnson   The pro-fact resistance

Kathleen McElroy   Building a news video experience native to mobile

Mike Caulfield   Refactoring media literacy for the networked age

Umbreen Bhatti   The trust problem isn’t new

Usha Sahay   Wallets get opened

Tanya Cordrey   Finally, the seeds of radical reinvention

Nancy Watzman   Know thy TV

Mi-Ai Parrish   Blockchain and trust

Sara M. Watson   Feeds will open up to new user-determined filters

Neha Gandhi   Filler killers

Dan Shanoff   You down with OTT? (Yeah, DTC)

Matt Carlson   Attacks on the press will get worse

Jennifer Brandel and Mónica Guzmán   The editorial meeting of the future

Pia Frey   Address users as individuals

apach.com.ua

www.220km.com.ua

https://proffitness.com.ua