Seeking trust in fragmented spaces

“Chat apps are hybrid media, with complex and shifting features. As a result, they pose challenges for reporters trying to develop trust with users.”

This past year has brought challenges for news organizations and journalists seeking trust with users online. The fragmentation of online discourse has allowed “for many more ‘truths’ to exist” in different online spaces. To explore these competing claims, journalists and news organization will need to develop trust with users in fragmented spaces.

Since their emergence in 2011, mobile chat applications (e.g., WhatsApp, WeChat, and Line) have gained massive user bases and given enterprising reporters challenges. Occupying a role between public and private communication, chat apps allows for small (e.g., Facebook Messenger or Telegram) or large-scale (e.g., WhatsApp and WeChat) interactions. Some of these apps are encrypted (e.g., Telegram or Signal), thus giving users greater confidence in the accuracy of these conversations, potentially safe from corporate or government surveillance.

Chat apps are hybrid media, with complex and shifting features. As a result, they pose challenges for reporters trying to develop . Amid the ephemeral content (e.g., such as with Snapchat) and rapid interaction on these apps, journalists will continue to seek to sustain interactions over time to establish confidence with sources.

For journalists, questions include: What are the important spaces? How can I get access? How can I maintain the confidence of key people in those spaces? For potential sources and users, questions include: Which news organizations are trustworthy? How do they understand the technology? What should be said online versus in person? While have made use of these apps, this coming year is going to continue to pose challenges for users and media workers searching to trust in those fragmented spaces.

is an assistant professor of journalism studies at the University of Minnesota.

Raney Aronson-Rath   Transparency is the antidote to fake news

Jennifer Choi   Standing up for us and for each other

An Xiao Mina   Memes and visuals come to the fore

Federica Cherubini   The rise of bridge roles in news organizations

Rubina Madan Fillion   Unlocking the potential of AI

Marie Gilot   No assholes allowed

Kristen Muller   The year of the voter

Richard J. Tofel   The platforms’ power demands more reporters’ attention

Renée Kaplan   The year of quiet adjustments (shhh)

Nathalie Malinarich   Peak push

Matt Thompson   Here come the attention managers

Hannah Cassius   The year of the echo-chamber escapists

Jim Moroney   Newspapers have to be good enough for readers to pay for

Brian Lam   Sketchy ethics around product reviews

Mario García   Storytelling finally adapts to mobile

Joyce Barnathan   It will be harder to bury the news

Trushar Barot   The Jio-fication of India

Mariana Moura Santos   Think local, act global

Tim Carmody   Watch out for Spotify

Corey Ford   The empire strikes back

Nicholas Quah   Stop talking trash about young people

Evie Nagy   Pivot to mobile video frustration

Lanre Akinola   Making noise is not a strategy

Amy King   Let’s amplify visual voice

Laura E. Davis   Writing answers before you know the question

Rodney Gibbs   Tech workers turn to journalism

Kinsey Wilson   Facebook and Google: Help out or pay up

Kathleen McElroy   Building a news video experience native to mobile

Mary Walter-Brown   Show a little vulnerability

Justin Kosslyn   The year journalists become digital security experts

Ariana Tobin   Too tired to tap

Alice Antheaume   Are you fluent in AI?

Rasmus Kleis Nielsen   The Snapchat scenario and the risk of more closed platforms

Kelsey Proud   No, no, no

Paul Ford   Go global

Mandy Velez   texting is lit rn, fam

Andrew Ramsammy   The year ownership mattered

P. Kim Bui   The reckoning is only beginning

Vanessa K. DeLuca   Women’s voices take center stage

Errin Haines Whack   At the ballot, it’s time to count black women

Alfred Hermida   Going beyond mobile-first

Marcela Donini and Thiago Herdy   Collaboration is the way forward for Brazilian journalism

Jessica Parker Gilbert   Design connects storytelling and strategy

Michelle Garcia   Navigating journalistic transparency

Cindy Royal   Your journalism curriculum is obsolete

Felix Salmon   Covering bitcoin while owning bitcoin

Mary Meehan   Real lives are at stake in rural areas

Helen Havlak   Keywords, not publishers, power the world’s biggest feeds

John Keefe   Scooped by AI

Lam Thuy Vo   Breaking free from the tyranny of the loudest

Daniel Trielli   The rich get richer, the poor scramble

Caitlin Thompson   Podcasting models mature and diversify

Nushin Rashidian   Publishers seek ad dollar alternatives

Damon Krukowski   Reviving the alt-weekly soul

Betsy O'Donovan and Melody Kramer   Skepticism and narcissism

Nancy Watzman   Know thy TV

Valérie Bélair-Gagnon   Seeking trust in fragmented spaces

L. Gordon Crovitz   Serving readers over advertisers

Tracie Powell   The muting of underserved voices

Aron Pilhofer   We can’t leave the business to the business side any more

Matt DeRienzo   A recession, then a collapse

Matt Carlson   Attacks on the press will get worse

Julia B. Chan   Looking for loyalty in all the right places

Julia Beizer   A longer view on the pivot

Molly de Aguiar   Good journalism won’t be enough

Tanya Cordrey   Finally, the seeds of radical reinvention

Yvonne Leow   The rise of video messaging

Luke O'Neil   The end is already here

Eric Nuzum   Beyond the narrative arc

Steve Grove   The midterms are an opportunity

Jim Brady   With the people, not just of the people

Eric Ulken   The year local publishers get smart(er) about change

Miguel Castro   The arrival of the impact producer

Elizabeth Jensen   Show your work

Nicholas Diakopoulos   Fortifying social media from automated inauthenticity

Charo Henríquez   Training is an investment, not an expense

Emma Carew Grovum   Newsroom culture becomes a priority

Almar Latour   Conquering calm

Frédéric Filloux   External forces

Craig Newmark   Working together toward sustainable solutions

Sally Lehrman   Trust comes first

Dannagal G. Young   Stop covering politics as a game

Mi-Ai Parrish   Blockchain and trust

Umbreen Bhatti   The trust problem isn’t new

Bill Keller   A growing turn to philanthropy

Ruth Palmer   Risks will grow for news subjects — especially minorities

Ernst-Jan Pfauth   Publishing less to give readers more

Alastair Coote   The year of self-improvement

Kawandeep Virdee   Zines had it right all along

Kim Fox   Audience teams diversify their approach

Sarah Marshall   Loyalty as the key performance indicator

Jennifer Coogan   The future is female

Sydette Harry   Listen to your corner and watch for the hook

Rick Berke   Value is the watchword

Jake Levine   The return to now

Sue Schardt   Jump the niche

Joanne McNeil   Gatekeeping the gatekeepers

Monika Bauerlein   The firehose of falsehood

Rodney Benson   Better, less read, and less trusted

David Skok   Finding an information-life balance

Claire Wardle   Disinformation gets worse

Monique Judge   Letting black women tell their own stories

Debra Adams Simmons   And a woman shall lead them

Ståle Grut   Reclaiming audience interaction from social networks

Cristina Wilson   The year of the Instagram Story

Edward Roussel   Eyes, ears, and brains

Andrew Losowsky   The year of resilience

Dheerja Kaur   Fun with subscription products

Carrie Brown-Smith   Transparency finally takes off

Doris Truong   Computer vision vs. the Internet vigilantes

Jassim Ahmad   Thriving on change

Jennifer Brandel and Mónica Guzmán   The editorial meeting of the future

Borja Echevarría   TV goes digital, digital goes TV

Matt Boggie   The intellectual equivalent of the Dead Sea

Rachel Davis Mersey   AI, with real smarts

Manoush Zomorodi   Self-help as a publishing strategy

Pablo Boczkowski   The rise of skeptical reading

Francesco Marconi   The year of machine-to-machine journalism

Mira Lowe   The year of the local watchdog

Tamar Charney   We get serious about algorithms

Rachel Schallom   Better design helps differentiate opinion and news

Imaeyen Ibanga   Longform video leads the way

Juleyka Lantigua-Williams   Women of color will reclaim and monetize our time

Michelle Ferrier   The year of the great reckoning

Juliette De Maeyer   A responsible press criticism

Taylor Lorenz   Social and media will split

Hossein Derakhshan   Television has won

Dan Shanoff   You down with OTT? (Yeah, DTC)

Vivian Schiller   Pivot to tomorrow

Burt Herman   Things get real

Millie Tran and Stine Bauer Dahlberg   (Hint: It’s about your brand)

Sam Ford   The year of investing in processes

Heather Bryant   Building the ecosystems for collaboration

Caitria O'Neill   The new court of public opinion

Jared Newman   Venture funding and digital news don’t mix

Cory Haik   Suffering from realness, pivoting to impact

Mike Caulfield   Refactoring media literacy for the networked age

José Zamora   Revenue-first journalism

Alan Soon   The rise of start of psychographic, micro-targeted media

Nikki Usher   The year of The Washington Post

Alexios Mantzarlis   Moving fake news research out of the lab

Amie Ferris-Rotman   More female reporters abroad (please)

Michael Kuntz   The only pivot that might work

Zizi Papacharissi   Women come back

Pia Frey   Address users as individuals

Susie Banikarim   R.I.P. Pivot to Video (2017–2017)

Mariano Blejman   News games rule

Lucas Graves   From algorithms to institutions

S. Mitra Kalita   The arc of news and audience

Corey Johnson   The pro-fact resistance

Will Sommer   The year local media gets conservative

Jarrod Dicker   Honesty in advertising

Christopher Meighan   Passive partnership is in the rearview

Raju Narisetti   Mirror, mirror on the wall

Tanzina Vega   It’s time for media companies to #PassTheMic

Amy Webb   Listen to weak signals

Jesse Holcomb   Information disorder, coming to a congressional district near you

Carlos Martínez de la Serna   The new journalism commons

Joanne Lipman   Journalists inventing revenue streams

Neha Gandhi   Filler killers

Dan Newman   A return to trust

Feli Sánchez   The year for guerrilla user research

Emily Goligoski   Looking beyond news for inspiration

Niketa Patel   Live journalism comes of age

Basile Simon   We need better career paths for news nerds

Usha Sahay   Wallets get opened

Sam Sanders   Shine the light on ourselves

Ray Soto   VR reaches the next level

Pete Brown   Push alerts, personalized

C.W. Anderson   The social media apocalypse

Sara M. Watson   Feeds will open up to new user-determined filters

Jacqui Cheng   Retailers move into content

Jamie Mottram   From pageviews to t-shirts

Andrew Haeg   The year journalists become relationship builders

Kyle Ellis   Let’s build our way out of this

Adam Thomas   Sharing is caring: The year of the mentor

apach.com.ua

www.220km.com.ua

https://proffitness.com.ua